help

Help Topics

Ordering Specimens

Payments

Shipping and Delivery

Where to Submit Orders

Abbreviations Used in Descriptions

Return Policy

 

Help Content

ORDERING SPECIMENS

  • To order specimens, please make a list of what you would like and send by email to mrsbicbugs@gmail.com.
  • Include item numbers and/or name and quantity desired.
  • If you would like specimen data included with your order please let us know and we will be sure to include all information we have for the specimen.
  • Once your order list is received, we will check to make sure all is available and send you an invoice to be paid by PayPal, credit/debit card, check, money order, or cash.
  • Your order will be shipped as soon as payment is confirmed.

PAYMENTS

  • Payment must be made in advance via PayPal, credit/debit card, check, money order, or cash.
  • If you wish to pay via PayPal please include the email address you have registered with PayPal in your order list. We will send you an invoice that you will receive via this email address.
  • We accept VISA, MasterCard, Discover and American Express cards. If you have a PayPal account you pay the invoice with your card or we can run your card information over the phone.
  • When paying by check or money order, please make payment to BICBUGS, LLC.

SHIPPING AND DELIVERY

  • Orders will be shipped in the order received, typically same or next day unless we are traveling or otherwise out of the office for a short period of time. In this case there will be a notice on the home page of the website with an expect ship date for orders placed and/or paid for while we are away.
  • Orders will be shipped USPS first class or USPS Priority Mail.
  • If you are ordering within the US, the shipping cost for any quantity of unmounted specimens is $4 for USPS first class or $6.65 for USPS Priority Mail. For framed specimens shipping will be calculated based on the total weight of the package when ready for shipment.
  • Arizona orders are subject to 8.2 percent sales tax (for total amount of order and shipping cost) unless you have a tax exemption (please give number).
  • If you are ordering outside of the US, the shipping cost for any quantity of unmounted specimens is $22.50 for USPS first class international or $48.50 for USPS Priority Mail International. For framed specimens shipping will be calculated based on the total weight of the package when ready for shipment.
  • Unless otherwise requested, all orders will be shipped USPS first class.
  • We can ship to any part of the world where regulations allow, but all foreign orders including Canada are subject to a U.S. Fish and Wildlife inspection fee.
  • You are responsible for any import fees or taxes imposed by your country when the package arrives.

WHERE TO SUBMIT ORDERS

  • By email: mrsbicbugs@gmail.com
  • By phone: (949) 378-3265
  • By mail: Bicbugs LLC, 645 W Camino Tunera, Sahuarita AZ, 85629

ABBREVIATIONS

Some abbreviations and technical terms used in our listings:

  • R/RECTO: upperside
  • V/VERSO: underside
  • F: female
  • S: wings spread
  • L: wholesale lot of similar or mixed species
  • FW: forewing
  • HW: hindwing
  • SP.: species
  • SUBSP.: subspecies

RETURN POLICY

We want our customers to be satisfied with the insects they buy and strive to get the best sources of quality material available. Please keep in mind that we ship thousands of specimens weekly and it is impossible to inspect each one individually.

Even though our specimens are clean, entire and in fine condition, we cannot guarantee that every antenna and leg is absolutely intact. Small specimens may have an occasional broken antenna and beetles may have an occasional tarsus broken off but in the package. However, if you ever receive a specimen with an obvious blemish such as a broken wing, piece missing or large tears, these will be replaced or credited.

If you have any questions about your order, please contact us immediately and we will work with you on a solution.